How to Have a Successful Equipment Service Department Visit

All heavy equipment will eventually need a service department appointment. It may involve taking care of preventative maintenance to extend the equipment's lifespan. It may involve repair work and parts replacement. Whatever the case, it's important to set yourself up for a successful equipment service appointment.

Here at Stribling Equipment, we strive to make your life easier. Read on for tips for a successful equipment service appointment.

Schedule in Advance When Possible

Some equipment service visits deal with routine maintenance needs. These follow a given schedule, usually one set by the manufacturer. With this type of equipment maintenance, it's best to schedule in advance whenever possible. Equipment service departments could be overrun with short notice equipment repair needs and may not be able to fit in your appointment on the timeline that works best for you. By booking those routine maintenance appointments in advance, you can ensure that the maintenance can happen on schedule.

Of course, you'll need to know when certain maintenance tasks are coming due in order to effectively plan them out in advance. Check the manufacturer's recommendations or the equipment's owner's manual, which should provide information on what maintenance tasks are needed and when they are needed. Some happen after a given number of operation hours while others are needed after a set amount of time.

Choose the Right Equipment Service Department

Not all equipment service departments will provide the same level of quality. Price points and dedication to customer service varies widely. It's worth the time and effort to research your options so you can make an informed choice.

One place to start is customer reviews. See if customers are satisfied with the prices and service provided. A great sign is if there are repeat customers who continue returning to the equipment service department. It takes a high level of quality to earn the trust of customers enough for them to return!

Identify What You Need

It's not uncommon to arrive at a service department appointment...and forget to mention key details such as all the maintenance tasks you need done or all the symptoms of a given performance problem. It helps to have a list, whether a written one or one on your phone. That way, you won't need to worry about forgetting something important to mention upon arrival.

Maintain Reasonable Expectations

The service department will give an estimation about how long things should take, but it's not always set in stone. A worker may need to call out sick and leave the service department understaffed. The service department may uncover hidden issues that require more time to fix. Know that the staff should be doing everything they can to get the service done as quickly as possible.

Need an equipment service department visit? The experts at Stribling Equipment are here to help. Contact us to get an appointment scheduled. We have dealerships in Arkansas, Mississippi, and Tennessee.